Email Meter allows you to filter your analysis for internal and external communication. Internal emails are those where all participants have internal domain names.
By default, Email Meter considers as internal domains those from the mailboxes you are tracking. For example, if you are tracking @dundermifflin.com accounts, conversations where all addresses are from @dundermifflin.com will be categorized as Internal.
But real-world communication is more complex. Maybe you frequently collaborate with external partners, subsidiaries, or specific vendors that feel like part of your team — and you want conversations with them to be classified as Internal in your analytics.
With the Internal domains feature, you can tailor your analytics to reflect these unique relationships, ensuring that your email statistics accurately reflect your specific workflows.
This feature is currently on early access. If you want to test it, please get in touch with your Customer Success Manager.
Basics
Excluding emails
Go to Settings > Metrics Adjustments and go to the Internal domains section. There, you’ll find a list of domains that are being considered as internal. The domains from the mailboxes you’re tracking are added by default, and cannot be removed. To add more domains to this list, simply type them into the input field.
If you want to remove domains you’ve added previously, you can do so by clicking the X icon next to the domain in question.
Once you have finished, click the Save button to save your new settings.
Example
Imagine the scenario at Dunder Mifflin: as it grows, it adds Dunder Print, Mifflin Tech, and Scranton Crafts to its corporate family. Although they’re not tracking mailboxes from those sub companies with Email Meter, they want to consider conversations with them as internal. Here’s how they would do it: They go to the “Internal domains” feature within Email Meter and add the domains of their subsidiaries:@dunderprint.com, @mifflintech.com, and @scrantoncrafts.com.
With this, any emails between dundermifflin.com and these domains are now tagged as internal. This results in metrics that truly reflect all of the company’s internal communications, even though the accounts of the sub companies are not directly monitored by Email Meter.
Frequently asked questions
How does adding an internal domain affect my existing metrics?
How does adding an internal domain affect my existing metrics?
Changes to your internal domains will affect past and future statistics. Once making the change, all your metrics will be recalculated to reflect this change.
Is the change to internal domains instant?
Is the change to internal domains instant?
Any changes to internal domains will be reflected on your data the following day at 12:01 AM local time.
Will adding a domain allow me to track accounts for that domain?
Will adding a domain allow me to track accounts for that domain?
No, this just affects how emails are tagged as internal or external on your metrics. If you want to track mailboxes from different domains please get in touch with your Account Manager for instructions.