Take your schedule into account when calculating response times
Company business hours set up | Mailbox business hours set up | Business hours applied in calculations |
---|---|---|
Defined | Not defined | Company business hours |
Defined | Custom | Custom mailbox business hours |
Defined | Ignored | None |
Not defined | Not defined | None |
Not defined | Custom | Custom mailbox business hours |
Not defined | Ignored | None |
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What happens when I reply to an email after business hours, which was received during business hours?
What if the email was received and replied outside business hours?
Will changing business hours change past analytics?
How should I set business hours for a mailbox that covers multiple timezones?
Can I see the volume of emails inside and outside business hours?