Track mailboxes
Manage the mailboxes you are tracking statistics for
Mailboxes are the email accounts that Email Meter tracks to generate email statistics on.
You can manage the mailboxes that you are tracking from the Settings > Mailboxes page.
Basics
On Settings > Mailboxes, you’ll find a list of currently tracked mailboxes.
They are displayed in a table with the following fields:
| Field | Description |
|---|---|
| Mailbox | The email address being tracked |
| Business Hours | Indicates the business hours settings that this mailbox uses. Read more about this here. |
| Date added | When the mailbox was added to Email Meter |
| Status | This will be Active if there is no problem, Loading if historical data is being loaded, or Inactive if there’s any error |
At the top, a badge displays the number of tracked mailboxes and the maximum you can track based on your plan. If you’ve reached your limit and want to increase it, please get in touch with your Customer Success Manager.
Track mailboxes
Go to Settings > Mailboxes to add new tracked mailboxes.
You can add new mailboxes by clicking + Add Mailboxes on the page. When adding a new mailbox, you can directly input the mailboxes that you want to track or paste a list.
Use the toggle to select if you want to load historical data for the mailbox or mailboxes that you’re adding. If you choose to load historical data, two years of data will be loaded by default. If not, no historical data will be loaded and statistics will be generated for emails sent and received after the mailbox has been added only.
Remove mailboxes
To remove a mailbox, click on the three-dot menu next to their name and choose Remove mailbox.
A modal will open to confirm the action. This modal will also give you the option to keep or remove the data related to this mailbox from your email statistics dashboard. Even if you choose to keep their historical data on your dashboard, removed mailboxes are no longer counted as a seat for limit purposes.
Remove mailboxes in bulk
You can also use the checkboxes next to the name of each mailbox to select multiple mailboxes and remove them in bulk.