Skip to main content
Tracking individual agent performance inside a Delegated Mailbox can be vital for understanding team performance and ensuring accountability. Email Meter provides a simple solution for capturing detailed metrics about each agent’s actions in Delegated Mailboxes if the send on behalf of permission is enabled. If you’d like to get agent performance metrics without turning on the Send on Behalf setting, the only alternative is enabling BigQuery logs for your Google Workspace domain, and giving access to Email Meter to those logs to capture that information.
You’ll need admin permissions in your Google Workspace domain or get in touch with your Google Workspace Admin to follow through with these instructions.

​
Requirements

  • A supported Google Workspace edition:
    • Enterprise Standard or Plus
    • Education Standard or Plus
    • Frontline Standard
    • Enterprise Essentials Plus
  • A Google Cloud Platform project with billing enabled
  • BigQuery logs export configured for your domain
  • Granting Email Meter access to those logs

​
Steps

​
Set up BigQuery

First, you’ll need to set up a BigQuery project to store your Google Workspace logs:
  • Create or open a project in Google Cloud Console
  • Add a Google Workspace admin account as Project Editor
  • Grant the gapps-reports@system.gserviceaccount.com service account Editor access
For detailed instructions, follow Google’s documentation on setting up a BigQuery project for reporting logs.

​
Enable logs export

Then, you need to configure the export of Google Workspace logs to BigQuery:
  • Sign in to the Google Admin console
  • Go to Menu > Reporting > Data Integrations
  • Enable Google Workspace data export to BigQuery
  • Specify a dataset name where the logs will be stored
For detailed instructions, follow Google’s documentation on setting up service log exports.

​
Share access with Email Meter

After completing the previous steps, contact your Customer Success Manager. They will provide you with:
  • SQL code to create a BigQuery Table Function in your dataset
  • Instructions to share this view with Email Meter securely
We’ll notify you when the data is ready in your dashboard.

​
Frequently asked questions

BigQuery requires billing to be enabled to store and process logs. However, you will only be billed for the queries you perform. You can always monitor your usage and adjust your queries to optimize costs according to your needs.
Once everything is set up, logs are processed daily. This means that agent performance metrics will be available in your dashboard the day after the email activity occurred.
No, BigQuery logs are the only way to get events performed by specific users inside delegated mailboxes when the “Send on Behalf” feature is disabled.
⌘I